Kolbe v. BAC Home Loans Servicing, LP
Susan LASS, Plaintiff, Appellant, v. BANK OF AMERICA, N.A., and BAC Home Loans Servicing, L.P., Defendants, Appellees
Opinion of the Court
LIPEZ, Circuit Judge.
Appellant Susan Lass is among a number of homeowners in multiple states claiming that their mortgage companies have wrongfully demanded an increase in flood insurance coverage to levels beyond the amounts required by their mortgages. In this case, unlike in the companion case we decide today, Kolbe v. Bank of America, N.A., 695 F.3d 111 (1st Cir.2012), the pertinent mortgage provision explicitly gives the lender discretion to prescribe the amount of flood insurance. We nonetheless conclude that the district court’s dismissal of Lass’s complaint must be vacated. A supplemental document given to Lass at her real estate closing, titled “Flood Insurance Notification,” reasonably may be read to state that the mandatory amount of flood insurance imposed at that time would remain unchanged for the duration of the mortgage. Given the ambiguity as to the lender’s authority to increase the coverage requirement, Lass is entitled to proceed with her breach of contract and related claims.
I.
The following facts are drawn from the allegations in the complaint. See Román-Oliveras v. P.R. Elec. Power Auth., 655 F.3d 43, 45 (1st Cir.2011). Appellant Lass, a resident of Rehoboth, Massachusetts, obtained a mortgage loan in the amount of $40,000 in 1994 from Residential Mortgage Corporation. Paragraph 5 of the mortgage agreement, 1 titled “Hazard or Property Insurance,” states in pertinent part:
*132 Borrower shall keep the improvements now existing or hereafter erected on the Property insured against loss by fire, hazards included within the term “extended coverage” and any other hazards, including floods or flooding, for which Lender requires insurance. This insurance shall be maintained in the amounts and for the periods that Lender requires .... If Borrower fails to maintain coverage described above, Lender may, at Lender’s option, obtain coverage to protect Lender’s rights in the Property in accordance with Paragraph 7. 2
The amount of flood insurance required by the lender was specified in a separate document labeled “Flood Insurance Notification” (“the Notification”). It states, in part:
[A]t the closing the property you are financing must be covered by flood insurance in the amount of the principle [sic] amount financed, or the maximum amount available, whichever is less. This insurance will be mandatory until the loan is paid in full.
Federal law also required Lass to obtain flood insurance coverage because her property is located in a special flood hazard zone under the National Flood Insuranee Act (“NFIA”). See 42 U.S.C. § 4012a(b)(l). 3 The statutory coverage requirement is framed in terms similar to the Notification. At the time of her closing, Lass was obliged to purchase an amount of insurance that tracked the lower of her principal balance or the maximum amount of insurance available to her under the federal flood insurance program ($250,-000). Id.; see also id. § 4013(b)(2); 24 C.F.R. § 203 .16a; 44 C.F.R. § 61.6 . 4 Lass at all times maintained flood insurance at least equal to the full amount of her loan, $40,000. In 2007, she voluntarily increased her coverage to $100,000.
The rights to Lass’s mortgage eventually were acquired by Bank of America (“the Bank”), 5 and shortly thereafter, in November 2009, the Bank sent Lass a form letter stating that the amount of flood insurance on her property was inadequate and did not satisfy “the terms of [her] mortgage/deed of trust and/or Federal law.” The letter stated that she needed an additional $145,086 in coverage, so that she would have flood insurance in the same amount as the hazard insurance that she had purchased, the latter amount ordinarily reflecting the replacement value of the improvements on the property. The letter *133 stated that, if Lass did not obtain the increased insurance by early January 2010, the Bank would purchase it for her, perhaps through its affiliated entities and likely with less coverage despite a possibly higher cost than insurance she could buy herself. Lass contacted the Bank questioning the need for more insurance, given her low principal balance, 6 and was incorrectly told that the new coverage requirements were mandated by the Federal Emergency Management Agency (“FEMA”). 7 The Bank sent a follow-up letter in mid-December, reiterating its intention to purchase the additional insurance if Lass failed to do so.
In January 2010, the Bank purchased the additional flood insurance on behalf of Lass, backdated to provide coverage as of November 1, 2009, and it later charged her escrow account $748.10 for the premium. After notifying Lass in September 2010 that it intended to renew the policy, the Bank purchased coverage in November 2010 in the amount of $149,998, charging Lass’s escrow account $779.94. That second policy was replaced in March 2011 with a third lender-placed policy in the amount of $139,988, resulting in a charge of $724.94 to Lass’s escrow account. Lass claims that the Bank or one of its affiliates received a commission or “kickback” in connection with the latter two lender-placed policies. Also in March 2011, however, following a television news report about plaintiffs flood-insurance interactions with the Bank, the Bank posted refunds to Lass’s escrow account for the cost of the first two lender-placed polices (also commonly known as “force-placed” policies).
In April 2011, Lass filed a putative class action complaint, later amended, alleging that the Bank had “unfairly, unjustly, and unlawfully” forced her and other borrowers to purchase excessive amounts of flood insurance and had improperly profited through “kickbacks, commissions, or ‘other compensation’ ” paid in connection with the force-placed insurance. Am. Compl. ¶¶ 3, 4. Her amended complaint contained five separate causes of action, all of which the district court dismissed. The court concluded that the mortgage agreement unambiguously entitled the Bank to increase the required amount of flood insurance at its discretion and, largely based on that determination, held that none of Lass’s claims survived. On appeal, Lass challenges the dismissal of four claims: breach of contract, breach of the implied covenant of good faith and fair dealing, unjust enrichment, and breach of fiduciary duty. 8 She asserts that the mortgage and Notification, in combination, at least created an ambiguity concerning the Bank’s authority to demand greater coverage and, consequently, none of the claims should have been resolved at the motion-to-dismiss stage.
II.
We review a district court’s decision on a motion to dismiss de novo. Román-Oliveras, 655 F.3d at 47 . In so doing, we accept the facts as set forth in the amended complaint and draw all reasonable inferences in the plaintiffs favor. Cunning *134 ham v. Nat’l City Bank, 588 F.3d 49, 51 (1st Cir.2009). We also may consider documents incorporated by reference in the complaint, including the mortgage agreement and the Notification at issue here, as well as matters appropriate for judicial notice. See Tellabs, Inc. v. Makor Issues & Rights, Ltd., 551 U.S. 308, 322 , 127 S.Ct. 2499 , 168 L.Ed.2d 179 (2007); Giragosian v. Ryan, 547 F.3d 59, 65 (1st Cir.2008).
A. Breach of Contract
Lass’s breach-of-contract claim depends on whether the amount of flood insurance required at the time of the closing — the amount of Lass’s loan — was subject to change by the lender. In arguing that the amount was fixed for the duration of the loan, Lass points to the statement in the Notification that the insurance required at the time of the closing “will be mandatory until the loan is paid in full.” The Bank, however, relies on Paragraph 5’s statement that flood insurance “shall be maintained in the amounts and for the periods that Lender requires” in arguing that it had the discretion to demand more insurance when, and if, it deemed such an increase to be appropriate. The Bank asserts that the Notification — to the extent it is considered part of the mortgage “contract” — merely states that Lass must maintain the statutory minimum amount of insurance for the duration of the loan, and does not promise that the Bank will never exercise its discretion to increase the insurance obligation. Lass’s fallback position is that the documents are at least susceptible to both interpretations and, hence, ambiguous. The district court agreed with the Bank, concluding that “[t]he notification can easily be read in conjunction with the mortgage[,] which gives the lender the discretion to set the required amount of flood insurance.”
Thus, as in Kolbe , the question before us is whether the district court correctly concluded that the plaintiffs mortgage agreement unambiguously gives the lender the discretion to demand an increase in flood insurance to an amount above the borrower’s initial obligation. Whether a contract is ambiguous is a question of law in Massachusetts. Bukuras v. Mueller Group, LLC, 592 F.3d 255, 261-62 (1st Cir.2010) (citing Basis Tech. Corp. v. Amazon.com, Inc., 71 Mass.App.Ct. 29 , 878 N.E.2d 952, 958-59 (2008)). Language is ambiguous “only if it is susceptible of more than one meaning and reasonably intelligent persons would differ as to which meaning is the proper one.” Gemini Investors Inc. v. AmeriPark, Inc., 643 F.3d 43, 52 (1st Cir.2011) (quoting Citation Ins. Co. v. Gomez, 426 Mass. 379 , 688 N.E.2d 951 , 953 (1998)) (internal quotation mark omitted). In considering whether a contract is ambiguous, we read the agreement “in a reasonable and practical way, consistent with its language, background, and purpose.” Bukuras, 592 F.3d at 262 (quoting Cady v. Marcella, 49 Mass.App.Ct. 334 , 729 N.E.2d 1125, 1130 (2000)).
Lass argues that the Notification is part of the contract and should be considered along with Paragraph 5. The district court acknowledged that the supplemental document “appears to be part of the mortgage contract, similar to a rider, although it is not listed in the mortgage as an incorporated rider.” The Bank disagrees, asserting that the Notification should not be considered part of the mortgage because it does not expressly bind both parties and requires only the borrower’s signature. Moreover, the Bank argues that the Notification “cannot be used to create ambiguity in the interpretation of paragraph 5,” noting that “when reading distinct but related documents that concern the same transaction ... [construing such documents as one contract] applies primarily in cases of *135 uncertainty and cannot undo plain language which makes perfect sense in context.” Appellee’s Brief at 26-27 (quoting Happ v. Corning, Inc., 466 F.3d 41, 46 (1st Cir.2006)).
The Bank’s argument is unpersuasive. Paragraph 5 of the mortgage gives the lender the discretion to fix the amount of flood insurance, and the Notification was an essential part of the transaction because it represented the exercise of that discretion at the outset of the mortgage period. In effect, the Notification completed the contract between the parties by specifying that, by the time of the closing, Lass was obliged to obtain the amount of flood insurance required by federal law, and no more. We thus see no reason to depart from the well established principle that, when the circumstances are appropriate, “instruments deriving from a given transaction shall be read together.” Gilmore v. Century Bank & Trust Co., 20 Mass.App.Ct. 49 , 477 N.E.2d 1069, 1073 (1985) (noting also that, in addition to “the formal factors that connect the two agreements, ... we lay stress on the sense of the thing”); see also In re Olympic Mills Corp., 477 F.3d 1, 14 (1st Cir.2007) (noting that, without evidence of a contrary intention, “instruments executed at the same time, by the same contracting parties, for the same purpose, and in the course of the same transaction will be considered and construed together as one contract or instrument” (quoting 11 Richard A. Lord, Williston on Contracts § 30:26 (4th ed. 1999))); Chase Commercial Corp. v. Owen, 32 Mass.App.Ct. 248 , 588 N.E.2d 705, 707 (1992) (“[I]f the three documents were in essence part of one transaction, they must be read together to effectuate the intention of the parties.”). 9 Hence, our inquiry encompasses both the mortgage and the Notification.
We begin by rejecting Lass’s argument that the mortgage form itself cannot reasonably be read to give the lender discretion to modify the flood insurance requirement during the life of the loan. Paragraph 5 refers to “the amounts” and “the periods” of coverage required by the lender, and the use of the plural form suggests the possibility of changing obligations over time. 10 Indeed, if Paragraph 5 constituted the entire agreement on flood insurance, the Bank would have a compelling argument that the mortgage could only reasonably be interpreted to give it discretion to increase the insurance obligation during the life of the loan.
As we have observed, however, the Notification is a significant component of the analysis here. After setting out the specific amount of flood insurance the borrower must obtain, the Notification states that “[t]his insurance will be mandatory until the loan is paid in full.” The Notification does not identify the specified amount as merely a mandatory minimum, and it says nothing about the lender’s discretion to change the insurance amount at any point before “the loan is paid in full.” We think it is plausible that the original lender *136 chose — in an exercise of the discretion afforded by Paragraph 5 — to align Lass’s flood insurance obligation with the level of coverage deemed adequate under federal law, and that it intended to make that amount the benchmark for the entire mortgage period. We thus conclude that the Notification may be reasonably construed to say that the specified amount is the amount of insurance Lass was required to maintain until she paid off her loan.
That construction is not, however, inevitr able. As the Bank argues, the “until the loan is paid in full” portion of the Notification also may be reasonably understood as intended to highlight the duty under federal law to maintain an amount of insurance linked to the principal balance, regardless of the lender’s exercise of its discretion under Paragraph 5 to set a different, perhaps greater amount. See 42 U.S.C. § 4012a(e)(l) (requiring lender to inform the borrower of federal flood insurance requirements). 11 The fact that the mortgage holders preceding Bank of America did not vary from the federally mandated starting point does not necessarily signify that they believed they lacked the discretion to do so, and their decision to keep the amount constant would not divest the Bank of any discretion afforded by Paragraph 5. 12
None of the parties’ other arguments persuades us that the mortgage is only reasonably construed to allow — or not to allow — the increased coverage demanded by the Bank. Lass points to the sentence in Paragraph 5 authorizing the lender to obtain insurance to protect “its rights” in the property, and argues that it is well established under Massachusetts law that a lender’s rights are limited to the amount of the outstanding debt. Regardless of Massachusetts law, however, Paragraph 5 allows the lender to obtain coverage “in accordance with Paragraph 7,” which in turn gives the lender authority not only to protect its own rights but also “to protect the value of.the Property.” 13
We are likewise unmoved by the Bank’s assertion that limiting flood insurance coverage to the amount required at Lass’s closing is unreasonable given that FEMA recommends insuring for the full replacement value of the property. See Fed. Emergency Mgmt. Agency, National Flood Insurance Program: Mandatory Purchase of Flood Insurance Guidelines 27-28 (2007), available at http://www.fema.gov/ library/viewReeord.do?id=2954 (last visited Sept. 18, 2012). As we noted in Kolbe , though replacement-value coverage may be advisable, Congress in the NFIA ap *137 pears to have incorporated the view that it also would be reasonable for mortgagees to require only an amount “equal to the outstanding principal balance of the loan,” 42 U.S.C. § 4012a(b)(l). Cf. Hofstetter v. Chase Home Fin., LLC, 751 F.Supp.2d 1116 , 1127 n. 3 (N.D.Cal.2010) (“Simply because an agency recommends that lenders maintain a certain amount of flood insurance coverage does not mean that lenders have carte blanche to do so without regard to the terms of their loan agreements with borrowers.”). Moreover, as we also pointed out in Kolbe , some lenders may choose to set a fixed, minimum flood insurance requirement to make home ownership accessible to more people.
Finally, as in Kolbe , we decline at this stage of the case to apply the principle of contra proferentem to construe Lass’s mortgage against the Bank as the “drafter” of the agreement. The mortgage itself is on the standard Fannie Mae/Freddie Mac form for single-family residences in Massachusetts, and the record does not reveal how much control — if any — lenders have over its terms, or whether the language is properly characterized as “prescribed by law.” See Restatement (Second) of Contracts § 206 cmt. b (“The rule that language is interpreted against the party who chose it has no direct application to cases where the language is prescribed by law, as is sometimes true with respect to insurance policies, bills of lading and other standardized documents.”); see also Julia Patterson Forrester, Fannie Mae/Freddie Mac Uniform Mortgage Instruments: The Forgotten Benefit to Homeowners, 72 Mo. L. Rev. 1077 , 1085 (2007) (“The Forgotten Benefit”) (stating that “Fannie Mae and Freddie Mac require that loans they purchase be documented on their forms”). 14 Nor has evidence been cited concerning the origin of the “Flood Insurance Notification.” The name and logo of the original lender appear at the top of the Notification document, but the name is typed onto a blank line in the body of the document in a manner consistent with a standardized form. As in Kolbe , Lass may choose to raise contra proferentem, as appropriate, upon further development of the record.
We thus conclude that, taken together, the mortgage and the Notification are ambiguous as to the lender’s authority to demand increased flood coverage on Lass’s property. The district court therefore erred by rejecting Lass’s proposed construction of the mortgage as unreasonable, and her breach of contract claim must be reinstated. Cf. Arnett v. Bank of America, N.A., 874 F.Supp.2d 1021, 1029-34 , No. 3:11-cv-01372-SI, 2012 WL 2848425, at **5-9 (D.Or. July 11, 2012) (denying motion for judgment on the pleadings based on ambiguity of similar language in mortgage and supplemental flood insurance document).
B. Covenant of Good Faith and Fair Dealing
Lass alleges that multiple aspects of the Bank’s conduct in demanding increased flood insurance breached the covenant of good faith and fair dealing that is implicit in every contract in Massachusetts. See Uno Rests., Inc. v. Boston Kenmore Realty Corp., 441 Mass. 376 , 805 N.E.2d 957, 964 (2004); Anthony’s Pier Four, Inc. v. HBC Assocs., 411 Mass. 451 , 583 N.E.2d 806, 820 (1991). “[T]he pur *138 pose of the implied covenant is to ensure that neither party interferes with the ability of the other to enjoy the fruits of the contract and that when performing the obligations of the contract, the parties remain faithful to the intended and agreed expectations of the contract.” FAMM Steel, Inc. v. Sovereign Bank, 571 F.3d 93, 100 (1st Cir.2009) (quoting Chokel v. Genzyme Corp., 449 Mass. 272 , 867 N.E.2d 325, 329 (2007)) (internal quotation marks omitted); see also Nile v. Nile, 432 Mass. 390 , 734 N.E.2d 1153 , 1160 (2000). To succeed with a claim based on the implied covenant, the plaintiff must “present[ ] evidence of bad faith or an absence of good faith.” T.W. Nickerson, Inc. v. Fleet Nat’l Bank, 456 Mass. 562 , 924 N.E.2d 696, 706 (2010) (stating also that “no evidence of an improper motive ... was presented at trial, and no facts presented at trial support a finding of an absence of good faith”); see also Uno Rests., 805 N.E.2d at 964 n. 5; Nile, 734 N.E.2d at 1160 (stating that a lack of good faith “may be inferred by evidence that the [conduct] was unreasonable under all the circumstances”). Evidence that the defendant acted “to gain an advantage for itself’ can support a claim for breach of the covenant. See T.W. Nickerson, 924 N.E.2d at 707 .
Lass’s complaint advances seven grounds for the implied covenant claim, among them the Bank’s demanding more flood insurance than required by federal law or the mortgage agreement, its purchase at Lass’s expense of backdated insurance, and charging borrowers for commissions or “other compensation” for itself or its affiliates. See Am. Compl., ¶ 75. In keeping with our analysis in Kolbe , we conclude that these allegations of “unfair[ ], unjust[ ], and unlawful ]” conduct are sufficient to state a claim for violation of the covenant of good faith and fair dealing. See Am. Compl., ¶¶ 3, 4. If the Bank demanded flood insurance coverage that exceeded the requirements of federal law and the mortgage for the purpose of increasing profits for itself or its affiliates, or if it unjustifiably charged borrowers for backdated coverage and commissions, its conduct would be at odds with “the intended and agreed expectations of the contract,” FAMM Steel, 571 F.3d at 100 (internal quotation mark omitted). 15
The Bank argues that Lass’s allegations are merely conclusory assertions that fail to establish a plausible claim for relief. See Ocasio-Hernández v. Fortuño-Burset, 640 F.3d 1, 12 (1st Cir.2011). To the contrary, Lass points to specific facts that, once developed with the aid of discovery, could support the implied covenant claim: the Bank warned in its notice letters that the cost of force-placed insurance may include commissions, and the Bank in fact purchased three policies at Lass’s expense, two of them through a Bank subsidiary; 16 the first policy was retroactive to a date before the first notice letter, meaning that the Bank bought coverage for a two-month period of time that had already elapsed; and the required amount of insurance was undisputedly beyond the NFIA requirements, and perhaps beyond the terms of the mortgage agreement as well.
*139 In arguing that the backdating claim is without merit, the Bank cites an unpublished decision upholding the purchase of retroactive lender-placed insurance. See Webb v. Chase Manhattan Mortg. Corp., No. 2:05-cv-0548, 2008 WL 2230696 , at *19 (S.D.Ohio May 28, 2008). Although there may be circumstances in which such a purchase is defensible, here the property already was covered by $100,000 of flood insurance, an amount well in excess of the outstanding loan balance. 17 Moreover, whether a lender may purchase force-placed insurance coverage during the 45-day notice period required by the NFIA is a debatable question. See 42 U.S.C. § 4012a(e)(l), (2); Notice, Loans in Areas Having Special Flood Hazards, 76 Fed. Reg. 64175 , 64179-64181 (Oct. 17, 2011). A fortiori, the propriety of procuring a policy back-dated to before notice was given is uncertain. 18 The Bank also emphasizes that the premiums for the first two force-placed policies were refunded to Lass, and she thus suffered no “backdating” damages. The complaint, however, alleges that Lass “has not recovered a penny of the monthly overcharges that she has been forced to pay (much less interest on those overcharges),” Am. Compl., ¶ 41, and the reimbursement thus does not negate the implied covenant claim.
The allegations of self-dealing arising from the possible payment of commissions to the Bank or its related entities also are sufficiently specific to withstand motion-to-dismiss scrutiny. Lass asserts, inter alia, that the Bank purchased unnecessary insurance, at her expense, to generate a commission for the Bank or its affiliate. 19
*140 As noted above, her complaint alleges that two of the force-placed policies imposed by the Bank were obtained through its subsidiary Balboa. These allegations easily meet the threshold for a viable claim. See, e.g., Abels v. JPMorgan Chase Bank, N.A., 678 F.Supp.2d 1273, 1276, 1278-79 (S.D.Fla.2009) (declining to dismiss claim alleging breach of implied covenant where plaintiffs asserted that defendant “engaged in self-dealing by purchasing insurance from one of its own affiliates”).
Hence, as in Kolbe , we conclude that Lass’s complaint alleges sufficient facts to establish a breach of the covenant of good faith and fair dealing that is “ ‘plausible on its face,’ ” Ashcroft v. Iqbal, 556 U.S. 662, 678 , 129 S.Ct. 1937 , 173 L.Ed.2d 868 (2009) (quoting Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 570 , 127 S.Ct. 1955 , 167 L.Ed.2d 929 (2007)). The claim must therefore be reinstated.
C. Unjust Enrichment
To succeed with an unjust enrichment claim under Massachusetts law, a plaintiff must show that the defendant received, was aware of, and accepted or retained a benefit conferred by the plaintiff “under circumstances which make such acceptance or retention inequitable.” Vieira v. First Am. Title Ins. Co., 668 F.Supp.2d 282, 294 (D.Mass.2009); see also Cmty. Builders, Inc. v. Indian Motocycle Assocs., Inc., 44 Mass.App.Ct. 537 , 692 N.E.2d 964, 979 (1998) (“The benefit must be unjust, a quality that turns on the reasonable expectations of the parties.” (citing Salamon v. Terra, 394 Mass. 857 , 477 N.E.2d 1029 (1985))). Lass focuses this claim on the Bank’s allegedly unjust retention of commissions earned in connection with the force-placed insurance, and asserts that such commissions were improper whether or not the Bank had authority to purchase the additional insurance.
The Bank argues that there cannot be an unjust enrichment claim when there is an existing contract governing the same subject matter. Alternatively, it maintains that any benefit “retained” could not be inequitable because Lass had notice of the ramifications of failing to purchase additional flood insurance. Neither of these arguments justifies dismissal of Lass’s unjust enrichment claim.
Although the Bank is correct that damages for breach of contract and unjust enrichment are mutually exclusive, see Platten v. HG Bermuda Exempted Ltd., 437 F.3d 118, 130 (1st Cir.2006) (“Massachusetts law does not allow litigants to override an express contract by arguing unjust enrichment.”), it is accepted practice to pursue both theories at the pleading stage, see, e.g., Vieira, 668 F.Supp.2d at 294-95 (noting that Federal Rule of Civil Procedure 8(d) “permits Plaintiffs to plead alternative and even inconsistent legal theories, such as breach of contract and unjust enrichment, even if Plaintiffs only can recover under one of these theories”). The Bank argues that this flexibility in pleading does not apply where, as here, the parties agree that there is a valid contract between them. The mortgage, however, does not explicitly address either commissions or, more generally, the Bank’s entitlement to profit from its forced placement of insurance. Paragraph 7 states only that “the Lender may do and pay for whatever is necessary to protect the value of the Property and Lender’s rights.” Although Lass may be able to challenge the payment of commis *141 sions to a Bank subsidiary as unnecessary and thus a breach of Paragraph 7, we need not reject her equitable claim for reimbursement now on the ground that she is limited to the contract remedy. The case will in any event move forward, and the district court will be in a better position once the record is more developed to determine whether the unjust enrichment claim should survive. 20
Little need be said about the Bank’s assertion that any retention of a benefit was not inequitable as a matter of law because Lass knew the consequences of failing to obtain additional insurance on her own. If the mortgage did not permit the Bank to force place insurance in an amount greater than the amount of Lass’s loan, the Bank’s decision to do so — with attendant benefit to itself — would seem to fit any notion of “unjust.” Lass is thus entitled to proceed with the unjust enrichment claim.
D. Breach of Fiduciary Duty
Finally, Lass claims that the Bank had a fiduciary duty in connection with managing her escrow account and breached that duty by charging her for excessive flood insurance and related commissions. The Bank does not contest the existence of a duty, but argues that no breach occurred because the mortgage agreement permitted it to purchase the insurance and impose the costs through the escrow account. Our discussions of the other claims inevitably lead to the conclusion that the dismissal of the fiduciary duty claim also was premature. As we have described, the mortgage agreement may not have authorized the forced placement of the additional $145,000 in flood insurance coverage. Moreover, Lass alleges that the Bank, in an act of self-dealing, improperly accepted commissions for itself or a subsidiary in connection with acquiring the additional insurance. Thus, as with the other claims, the claim for breach of fiduciary duty must be reinstated.
For the foregoing reasons, the judgment of the district court dismissing plaintiffs complaint is vacated, and the case is remanded for further proceedings consistent with this opinion. Costs are awarded to the appellant.
So ordered.
. The mortgage agreement was executed on a standard form issued by the Federal Home Loan Mortgage Corporation (FHLMC or “Freddie Mac”) and the Federal Nation *132 al Mortgage Association (FNMA or "Fannie Mae”) for single-family mortgages in Massachusetts. These two entities are "government-sponsored enterprises” ("GSEs”)overseen by the Department of Housing and Urban Development ("HUD”).
.Paragraph 7 provides, in part:
If Borrower fails to perform the covenants and agreements contained in this Security Instrument^] • ■ • then Lender may do and pay for whatever is necessary to protect the value of the Property and Lender’s rights in the Property.
Paragraph 7 also states that any costs incurred by the lender under the paragraph “shall become additional debt of Borrower” secured by the mortgage.
. Technically, the statute requires the lender to require the borrower to obtain the insurance. See 42 U.S.C. § 4012a(b)(l).
. The federal law requirement in fact decreases as the mortgage balance decreases, with the statute setting the minimum amount of insurance as the "outstanding" principal balance. There is no contention that Lass was required to satisfy the $250,000 "available coverage” prong, and we therefore do not further refer to that alternative in our discussion.
. The Bank initially assumed the role of lender and BAC Home Loans Servicing, L.P. assumed the role of servicer. The two entities merged in 2011, and we thus refer to them collectively as "the Bank.”
.By the time she filed this action, Lass's outstanding balance had decreased to less than $28,000. The Bank’s demand that she increase her flood insurance by more than $145,000 would bring the amount of insurance to more than $245,000.
. FEMA recommends such coverage, but the mandatory coverage requirements are set lower by the NFIA. See Section II.A. infra.
. Lass does not appeal the dismissal of her claim alleging violation of the Real Estate Settlement Procedures Act, 12 U.S.C. § 2607 (a), (b).
. We recognize that, unlike the Notification, the documents construed together in some cases were signed by both parties to the transaction. We do not understand the principle to be limited to such circumstances. Here, as the district court observed, the Notification was "similar to a rider,” and, as we have explained, it follows from "the sense of the thing” to treat it as part of the mortgage agreement. Gilmore, 477 N.E.2d at 1073 .
. Although the language in Paragraph 5 of Lass’s contract is not as explicit as Paragraph 5 in the current version of the standard Fannie Mae/Freddie Mac single-family form for Massachusetts, which explicitly states that the lender’s insurance requirement “can change during the term of the Loan,” see Am. Compl. Exh. 3, ¶ 5, the language applicable here nonetheless suggests comparable discretion.
. Of course, as noted earlier, the NFIA requires flood insurance in the amount of the outstanding principal balance, so the amount of insurance mandated by law would have decreased as Lass paid down her loan.
. As in Kolbe , our dissenting colleague presents the Bank's interpretation of the mortgage language but fails to give due regard to the plaintiff’s contrary perspective. For example, we agree that it would be difficult to construe the mortgage language itself to bar an increase in the required amount of flood insurance. The Notification, however, states that the flood insurance required at the closing— which was in the amount of the loan — "will be mandatory until the loan is paid in full." The fact that the mortgage permits changes in the flood insurance obligation does not mean that the requirement can be changed at will once the parties have agreed to a fixed amount for the life of the loan. The question here is whether the lender in fact agreed in the Notification to a fixed amount of coverage.
.To the extent the relationship between Paragraph 5’s "Lender's rights in the Property” reference and Paragraph 7's right to protect the "value of the Property” is debatable, the uncertainty reinforces our conclusion that an ambiguity exists concerning the Bank’s authority to increase the flood insurance requirement.
. We note that the standard Fannie Mae/Freddie Mac form, which contains terms negotiated by consumer advocates, has been described as "exceptionally fair” to borrowers. See The Forgotten Benefit, 72 Mo. L. Rev. at 1087; see also id. at 1085 ("The forms have been modified over the years, but they retain the consumer-friendly provisions negotiated in the early 1970s." (footnote omitted)).
. Although the demand for coverage beyond the amounts specified in the mortgage and the other allegedly unauthorized charges also provide the basis for Lass's breach-of-contract claim, her implied covenant claim does not depend on a contractual breach. Lass also argues that the Bank violated the covenant by "unreasonably exercising in bad faith any purported discretionary authority Defendants claim they were afforded under the loan and mortgage documents.” Am. Compl., ¶ 75(4).
. The renewal coverage purchased in November 2010 and the replacement policy purchased in March 2011 were both obtained through Balboa Insurance Services, Inc., a subsidiary of the Bank.
. In Webb , the property was no longer covered at all when the plaintiff’s policy lapsed. See 2008 WL 2230696 , at *19.
. Lass's complaint cites and includes as an exhibit an article in American Banker magazine in which a spokesperson for the National Association of Insurance Commissioners stated that policies " 'should not be back-dated to collect premiums for a time period that has already passed.' " See Jeff Horwitz, Ties to Insurers Could Land Mortgage Servicers in More Trouble, American Banker (Nov. 9, 2010, 12:00 PM), http://www. americanbanker.com/issues/175_216/ties-toinsurers-servicers-in-trouble-1028474-1 .html? nopagination= 1 &zkPrintable = 1.
. The allegations in the complaint include the following:
75.Defendants breached [the duty of good faith and fair dealing] by, among other things: (1) misrepresenting federal flood insurance requirements; (2) misrepresenting the requirements of Plaintiff's Mortgage and other mortgage agreements; (3) demanding and/or force-placing more flood insurance than required by federal law or necessary to protect their financial interest in mortgaged properties; (4) unreasonably exercising in bad faith any purported discretionary authority Defendants claim they were afforded under the loan and mortgage documents; (5) imposing contractual requirements that did not exist or that exceeded the requirements disclosed in the relevant contracts; (6) charging borrowers sham "costs” for flood insurance that did not reflect the true cost to Bank of America and/or its affiliates (or kicked back to them) as commissions or "other compensation”; and (7) purchasing backdated insurance.
76. Defendants willfully engaged in the foregoing conduct in bad faith, for the purpose of (i) unfairly and unconscionably maximizing revenue from borrowers; (ii) generating commissions, interest, fees, and "other compensation” for BOA and its affiliates; (iii) providing a ready-made customer base for BOA’s captive insurance affiliates; (iv) gaining unwarranted contractual and legal advantages; and (v) depriving Plaintiff and other Over-Insurance Class members of their contractual and legal rights to obtain a loan, extension of credit, or credit renewal (or maintain the same) without having to purchase flood insurance coverage in excess of the funds extended to them.
77. Bank of America's financial incentives in connection with force-placed insurance had led it "to force-place excessive insurance and overcharge consumers for policies that provide minimal benefit[.]”
*140 See http://www.americanbanker.com/issues/ 175J216/ties-to-insurers-seivicers-in-trouble-1028474-1.html?zkPrintable=l& nopagination=l (last visited May 27, 2011).
. The NFIA states that the lender “may charge the borrower for the cost of premiums • and fees incurred by the lender .in purchasing the [force-placed] insurance.” 42 U.S.C. § 4012a(e)(2). We do not read this authorization for "fees” — presumably paid to third parties — as necessarily authorizing “commissions” paid to a Bank subsidiary. The latter might support an allegation of self-dealing, while the former would not.
Dissent
BOUDIN, Circuit Judge,
dissenting.
On February 18,1994, plaintiff-appellant Susan Lass obtained a loan of $40,000 secured by a mortgage on her home in Rehoboth, Massachusetts, the mortgage then being immediately assigned to Shawmut Mortgage Company. The form agreement, used for mortgages in Massachusetts guaranteed by Fannie Mae and Freddie Mac, provided in pertinent part:
5. Hazard or Property Insurance. Borrower shall keep the improvements now existing or hereafter erected on the Property insured against loss by fire ... and any other hazards, including floods or flooding, for which Lender requires insurance. This insurance shall be maintained in the amounts and for the periods that Lender requires.... If Borrower fails to maintain coverage described above, Lender may, at Lender’s option, obtain coverage to protect Lender’s rights in the Property in accordance with paragraph 7.
*142 7. Protection of Lender’s Rights in the Property. If Borrower fails to perform the covenants and agreements contained in this Security Instrument, .... then Lender may do and pay for whatever is necessary to protect the value of the Property and Lender’s rights in the Property.
Another provision of Lass’ mortgage provided that when making monthly mortgage payments, Lass would also pay for separate items, including property taxes and insurance premiums. The lender would hold these payments, called “escrow items,” in an escrow account to cover such items when they were due.
On the same day that the mortgage was executed, Shawmut provided Lass with a separate document on company letterhead entitled “Flood Insurance Notification” (the “Notification”). This document informed Lass that her property was located in a “special flood hazard area” and that she would need to purchase flood insurance in the following provision:
[A]t the closing the property you are financing must be covered by flood insurance in the amount of the principle [sic] amount financed, or the maximum amount available, whichever is less. This insurance will be mandatory until the loan is paid in full.
Both the just quoted notice and the requirement that Shawmut provide such notice to Lass are imposed by federal law in aid of the government’s subsidized flood insurance program. 42 U.S.C. § 4104a(a)(l), (a)(8) (2006). Failure to provide such notice would have subjected Shawmut to a federal monetary penalty. Id. § 4012a(f)(2). This coverage mandated by government directive is required whether or not the lender requires insurance coverage for flooding or any other hazards.
At some point prior to November 2009, defendant-appellee Bank of America or one of its affiliated entities (for convenience we refer only to Bank of America) acquired Lass’ mortgage. Then, pursuant to paragraph 5 of the mortgage, Bank of America sent Lass on November 16, 2009, a form letter requiring her to purchase an additional $145,086 of flood insurance, which would insure her home up to its full replacement-cost value. The letter said that the bank would purchase the insurance if Lass failed to do so within seven weeks, but it urged that she buy it herself to avoid a more expensive purchase by the bank.
Despite a follow up bank letter, Lass failed to increase her coverage. The bank then obtained the insurance itself for the period in question, while offering Lass a refund of any duplicative premiums if she belatedly bought the insurance elsewhere, but Lass again declined to do so. The same pattern — warning, refusal by Lass and purchase by the bank of the additional insurance — occurred in 2010, and the bank offered her a further opportunity to purchase her own insurance after it extended the policy in 2011. In each instance, the bank took the premiums out of the escrow account.
Lass responded with the present lawsuit against the bank on April 1, 2011. 21 As amended, her complaint charged breach of contract, breach of the implied covenant of good faith and fair dealing, unjust enrichment, breach of fiduciary duty, and a count for violation of a federal statute that is not at issue on appeal. On the bank’s motion to dismiss, the district court dismissed all *143 of Lass’ counts, ruling that no claim had been stated. Lass v. Bank of America, NA., No. 11-10570-NMG, 2011 WL 3567280 , at *8 (D.Mass. Aug. 11, 2011).
The explicit language of the mortgage entitled the bank to require Lass to purchase the additional insurance even though it would exceed the unpaid balance of the loan. Under the agreement, Lass had to maintain insurance against “loss by fire ... and any other hazards, including floods or flooding, for which Lender requires insurance,” and this shall be “in the amounts and for the periods that the Lender requires.” It is hard to imagine how the obligation could be more clearly expressed.
Lass relies upon the separate “Flood Insurance Notification” furnished by Shawmut on the day the mortgage was signed, advising her that she had to provide flood insurance to cover the “principle [sic] amount financed, or the maximum amount available, whichever is less ... until the loan is paid in full.” But the agreement says explicitly that flood insurance “shall be maintained in the amounts and for the periods that Lender requires,” indicating that the lender can require a different amount in a later period (emphasis added).
The separate Flood Insurance Notification, establishing specific mínimums (because the government so requires), does not purport to qualify this unequivocal obligation to maintain any hazard insurance in the amounts and for the periods the lender requires. Nor does the Flood Insurance Notification in any way conflict with or contradict this obligation: it merely establishes a government required minimum for flood insurance regardless of whether the lender requires insurance in a lesser amount or in no amount at all.
Nor does the provision allowing the bank to purchase insurance “to protect Lender’s rights in the Property” require that the insurance be limited to the unpaid balance. By virtue of its provision of the loan and the risks of nonpayment, the lender has an interest both in the loan amount and in the stream of interest payments; both give it ample reason to insist on insurance that goes beyond the unpaid balance of the loan and up' to the replacement cost. This is a practice is recommended by the Federal Emergency Management Agency and not at all unusual. 22
Because the loan agreement explicitly allows the lender to increase the amount of flood insurance and to purchase the insurance if the mortgagor refused, the bank’s demand and purchase cannot themselves violate the implied covenant. See Ayash v. Dana-Farber Cancer Inst., 443 Mass. 367 , 822 N.E.2d 667, 684 (2005) (“This implied covenant may not be invoked to create rights and duties not otherwise provided for in the existing contractual relationship.” (internal quotation marks omitted)). Nor can Lass argue that the request for insurance up to replacement cost is extravagant or irrational. See note 22, above.
As an alternative argument, Lass asserts — offering various legal theories— that the bank charged an excessive amount for the insurance, and did so to generate *144 commissions for itself as the purchaser of the insurance. Lass alleges that Bank of America
charg[ed] borrowers sham ‘costs’ for flood insurance that did not reflect the true cost to Bank of America because a portion of such ‘costs’ were retained by Bank of America and/or its affiliates (or kicked back to them) as commissions or ‘other compensation,’ ... [and that Bank of America did so] for the purpose of ... generating commissions, interest, fees, and ‘other compensation’ for BOA and its affiliates.
Compl. ¶¶ 75, 76.
The bank repeatedly urged Lass to procure the additional insurance for herself; indeed, she already had flood insurance and could doubtless have increased her coverage — albeit for an increased premium. Specifically, the bank sent Lass six letters warning that bank-provided coverage might be more expensive than insurance that Lass could obtain on her own and exhorting Lass to buy her own insurance in terms such as “we urge you,” “we continue to encourage you,” or “BAC Home Loans strongly encourages you.” Several of these exhortations were set off in boldface type for emphasis. After each purchase, the bank even offered to cancel its lender-placed insurance and refund any duplicative premiums if Lass bought her own insurance.
Thus, the bank unquestionably had a legitimate interest in having the higher coverage to protect its loan and it repeatedly urged that Lass buy it herself. Given these circumstances, the notion that it sought the additional coverage so as to obtain the commission is unsupported by any facts alleged in the complaint that would make the “improper motive” charge remotely “plausible.” Ashcroft v. Iqbal, 556 U.S. 662, 678 , 129 S.Ct. 1937 , 173 L.Ed.2d 868 (2009) (quoting Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 , 127 S.Ct. 1955 , 167 L.Ed.2d 929 (2007)).
Finally, Lass appears to claim that the bank overcharged her for the insurance it obtained. Three theories are offered: the covenant of good faith and fair dealing, unjust enrichment, and a fiduciary duty claim based on the fact that the bank drew on the escrow account to pay for the added insurance. In principle one can imagine that a bank, having properly insisted on replacement cost insurance and properly invoked its right to buy the insurance because the borrower refused, might nevertheless create liability for itself by imposing exorbitant or manifestly unfair charges.
However, Lass’ mortgage authorized the bank to fix the level of insurance, purchase it directly if Lass refused, and pay for it out of the escrow account, so all three claims would require some factual allegations that pointed to a lack of “good faith and fair dealing” in the price charged, T.W. Nickerson, Inc. v. Fleet Nat’l Bank, 456 Mass. 562 , 924 N.E.2d 696, 704 (2010) (covenant claim), an “unjust” profit, Keller v. O'Brien, 425 Mass. 774 , 683 N.E.2d 1026, 1029 (1997) (unjust enrichment), or unconscionable self-dealing, NRT New England, Inc. v. Moncure, 78 Mass.App. Ct. 397, 937 N.E.2d 999, 1004 (2010) (escrow claim).
The only relevant allegation in the complaint, quoted above, amounts to saying that the bank obtained a commission on the placement of the insurance. Placing insurance in exchange for commissions is what independent agents do all the time, and the bank can hardly place insurance without incurring costs of its own. Calling these “sham” costs or kickbacks is pure rhetoric, or “bald allegations” to which the district court was not required to defer, Iqbal, 556 U.S. at 681 , 129 S.Ct. 1937 , *145 especially because of the ease of pleading real facts (if they existed).
Lass could have compared what the bank took out of the escrow account as the cost of the additional insurance premium including any commission with comparable insurance provided through independent agents; possibly the discrepancies might have been great enough to make it possible, absent adequate explanation by the bank, to raise an inference that the bank was unduly profiting or otherwise unreasonable in how it went about the placement of the insurance. But the complaint provides nothing of the sort.
Finally, Lass complains that when the bank purchased insurance for her in January 2010, it made the policy effective as of November 1, 2009, charging her for over two months already passed. The bank requested that she buy more insurance by letter dated November 16, 2009, and the benefit of backdating the insurance is itself unexplained. But the bank gave Lass a full refund for the backdating policy before Lass initiated this litigation.
To sum up, the lender’s requirements in the loan agreement as to hazard insurance were adequately, if not perfectly, expressed (one has only to contrast paragraph 5 with the gibberish typical in insurance policies); the bank’s apparent choice to insist on replacement cost as a matter of course is likely over-rigid from a policy standpoint but that is a matter for regulators. There is nothing to warrant further proceedings in this case.
. The lawsuit is premised on the third of the three sets of forced insurance and the increased mortgage payments resulting from it, the bank having refunded the charges for the first two.
. National Flood Insurance Program: Mandatory Purchase of Flood Insurance Guidelines 27 (2007), http://www.fema.gov/library/view Record.do?id=2954. See generally Wells, Insuring to Value: Meeting a Critical Need (2d ed. 2007) (advocating that property owners insure to the full replacement cost of property); Klein, When Enough Is Not Enough: Correcting Market Inefficiencies in the Purchase and Sale of Residential Property Insurance, 18 Va. J. Soc. Pol’y & L. 345 (2011) (suggesting that insuring to a value below replacement cost constitutes "underinsurance,” a widespread problem caused by market inefficiencies).
Combined text as published — syllabus, headnotes and all opinions in one document
United States Court of Appeals For the First Circuit
No. 11-2030 STANLEY KOLBE, Plaintiff, Appellant, v. BAC HOME LOANS SERVICING, LP, d/b/a BANK OF AMERICA, N.A.; BALBOA INSURANCE COMPANY, Defendants, Appellees.
APPEAL FROM THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MASSACHUSETTS [Hon. Nathaniel M. Gorton, U.S. District Judge]
Before Boudin, Lipez, and Thompson, Circuit Judges.
Edward F. Haber, with whom Todd S. Heyman, Adam M. Stewart, Michelle H. Blauner, and Shapiro Haber & Urmy LLP were on brief, for appellant. John C. Englander, with whom Matthew G. Lindenbaum, Dennis D'Angelo, and Goodwin Procter LLP were on brief, for appellees.
September 21, 2012 LIPEZ, Circuit Judge. This putative class action is one
of a number of breach-of-contract suits being brought against
financial institutions nationwide by mortgagors who claim that they
were improperly forced to increase flood insurance coverage on
their properties.1 The plaintiff in this case, Stanley Kolbe,
asserts that Bank of America's demand that he increase his flood
coverage by $46,000 breached both the terms of his mortgage
contract and the contract's implied covenant of good faith and fair
dealing. The district court concluded that the pertinent provision
of the mortgage unambiguously permitted the lender to require the
increased flood coverage and, hence, it granted the defendants'
motion to dismiss the complaint.
Having closely examined the mortgage language at issue
and the relevant context, we are persuaded that the mortgage is
reasonably susceptible to an understanding that supports Kolbe's
breach of contract and implied covenant claims. We therefore
vacate the judgment of dismissal in favor of the Bank.2 I.
The following facts are drawn from the allegations in the
complaint. See Román-Oliveras v. P.R. Elec. Power Auth., 655 F.3d 1
We address another one of these actions in a separate decision also issued today, Lass v. Bank of America, N.A., No. 11- 2037. 2 Federal jurisdiction in this case is premised on the court's diversity jurisdiction over class actions alleging aggregated damages in excess of $5 million. See 28 U.S.C. § 1332 (d).
-2- 43, 45 (1st Cir. 2011). In October 2008, appellant Kolbe borrowed
$197,437 from a mortgage company to finance the purchase of his
home in Atlantic City, New Jersey. The loan is guaranteed by the
Federal Housing Administration ("FHA"), an agency within the
Department of Housing and Urban Development ("HUD"), and Kolbe's
mortgage in all material respects tracks the FHA's Model Mortgage
Form for single-family homes. See FHA Single Family Origination
Handbook 4165.1, App'x II, available at
http://www.hud.gov/offices/adm/hudclips/handbooks/hsgh/4165.1/416
51hbHSGH.doc (last visited Sept. 18, 2012); see also 24 C.F.R.
§ 203.17 (a)(2)(i) (stating that FHA mortgages "shall be in a form
meeting the requirements of the [Federal Housing] Commissioner").
Paragraph 4 of both the model mortgage form and Kolbe's agreement
describes the borrower's obligation to maintain hazard insurance,
in pertinent part, as follows:
4. Fire, Flood and Other Hazard Insurance. Borrower shall insure all improvements on the Property, whether now in existence or subsequently erected, against any hazards, casualties, and contingencies, including fire, for which Lender requires insurance. This insurance shall be maintained in the amounts and for the periods that Lender requires. Borrower shall also insure all improvements on the Property, whether now in existence or subsequently erected, against loss by floods to the extent required by the Secretary [of HUD].
Federal law required Kolbe to obtain flood insurance
because his property is located in an area designated as a special -3- flood hazard zone under the National Flood Insurance Act ("NFIA").
See 42 U.S.C. §§ 4001-4129.3 The minimum amount of such insurance
also is mandated by law. Under the NFIA, the flood coverage for a
residential property securing a mortgage issued by a federally
regulated lender must be in an amount at least equal to the
outstanding principal balance of the loan, or $250,000, whichever
is less. Id. §§ 4012a(b)(1), 4013(b)(2); 24 C.F.R. § 203 .16a;
44 C.F.R. § 61.6 . Kolbe's complaint states that he purchased
coverage in an unspecified amount in excess of the minimum. See
Compl. ¶ 26.
In August 2009, Kolbe's original mortgage company went
bankrupt, and appellee Bank of America took over Kolbe's loan.4
Through appellee Balboa Insurance Company, the Bank sent Kolbe
notices in October and November 2009 stating that he was required
to increase his flood insurance by $46,000 so that the total
coverage would equal the replacement cost of his property as
identified in his homeowner's insurance policy. The Bank warned
that it would purchase the additional insurance itself, at an 3 Technically, the statute requires the lender to require the borrower to obtain the insurance. See 42 U.S.C. § 4012a(b)(1). 4 BAC Home Loans Servicing, LP, a wholly owned subsidiary of Bank of America, N.A., was the entity that originally took over the mortgage. BAC has now been merged into the Bank, and we thus refer to the defendant mortgage holder as "Bank of America" or "the Bank." Defendant Balboa Insurance Company also is a subsidiary of Bank of America. For convenience, we at times refer only to "the Bank" when describing acts allegedly performed by both defendants.
-4- estimated cost to Kolbe of $237, if he did not acquire the
insurance by December 6. The Bank further advised that the
insurance it would purchase -- commonly known as "force-placed" or
"lender-placed" insurance," see, e.g., Williams v. Certain
Underwriters at Lloyd's of London, 398 F. App'x 44, 45 (5th Cir.
2010) (per curiam) -- might cost more and would likely be less
comprehensive than coverage Kolbe could obtain on his own. In
response to these notices, Kolbe bought the additional $46,000 in
flood insurance.
In February 2011, Kolbe filed this action against Bank of
America and Balboa on behalf of himself and others similarly
situated for breach of the mortgage contract and breach of the
contract's implied covenant of good faith and fair dealing. He
claimed that his mortgage contract did not permit the Bank to
demand increased coverage, and he alleged that the Bank had
implemented a nationwide policy of compelling borrowers to maintain
greater flood insurance than required by their mortgages or federal
law. Kolbe's complaint asserted that the Bank was profiting from
this improper policy because it often arranged for force-placed
insurance to be purchased through its own affiliated companies and
brokers.
The defendants moved to dismiss the complaint on the
ground that Paragraph 4 of the mortgage unambiguously gives the
lender the discretion to determine the amount of flood insurance -5- the borrower must carry. In its written decision, the district
court agreed that the hazard-insurance provision can only be
reasonably interpreted to afford discretion to the lender. The
court concluded that the reference to "any hazards" in the first
sentence of the paragraph encompasses flooding,5 and, consequently,
it held that the second sentence gives the lender the right to
require that flood insurance, like other types of hazard coverage,
"be maintained in the amounts and for the periods that [the] Lender
requires." The court then considered the paragraph's third
sentence, which explicitly refers to flood insurance, and held that
it "merely specifies the required minimum coverage for flood
insurance" under federal law -- i.e., it imposes a floor on the
Bank's discretion to set the amount of flood insurance.
On appeal, Kolbe insists that Paragraph 4 addresses flood
insurance solely by means of the third sentence -- which explicitly
references such coverage -- and not by means of the generally
phrased "all hazards" language in the first sentence.
Alternatively, he maintains that this understanding is one of two
reasonable constructions of the paragraph. Kolbe asserts that his
interpretation supports his claim that the Bank breached the
mortgage agreement and violated the contract's implied covenant of 5 As reproduced above, the first sentence states: "Borrower shall insure all improvements on the Property, whether now in existence or subsequently erected, against any hazards, casualties, and contingencies, including fire, for which Lender requires insurance."
-6- good faith and fair dealing by compelling him (and others similarly
situated) to purchase flood insurance in excess of the outstanding
loan balance. Hence, Kolbe argues that the district court erred in
dismissing his complaint for failure to state a claim.
II.
The issue in this case is one of straightforward contract
interpretation. Appellant Kolbe asserts that the hazard and flood
insurance sentences in Paragraph 4 are independent and, indeed,
mutually exclusive. Appellees maintain that the flood insurance
sentence is subordinate to the general hazard sentence, merely
limiting the Bank's discretion by incorporating the minimum
coverage required by federal law. Kolbe, in other words, argues
that the contract does not permit the Bank to demand insurance
beyond the amount "required by the Secretary," while appellees
argue that the Bank may require any amount so long as the
Secretary's minimum is met.
Whether the contract language at issue here is ambiguous
is a question of law, Nye v. Ingersoll Rand Co., 783 F. Supp. 2d
751, 759 (D.N.J. 2011),6 and, accordingly, our review of the
district court's interpretation is de novo, Sumitomo Mach. Corp.
of Am., Inc. v. AlliedSignal, Inc., 81 F.3d 328, 332 (3d Cir.
6 The parties agree that New Jersey law governs the state-law issue of contract interpretation because Kolbe's residence is located there, and Paragraph 14 of the mortgage provides that "federal law and the law of the jurisdiction in which the Property is located" govern.
-7- 1996).7 A contract is ambiguous if it "is susceptible of more than
one meaning or if it is subject to reasonable alternative
interpretations." United States v. Pantelidis, 335 F.3d 226, 235
(3d Cir. 2003) (citation omitted) (internal quotation marks
omitted); see also Chubb Custom Ins. Co. v. Prudential Ins. Co. of
Am., 948 A.2d 1285, 1289 (N.J. 2008). Under New Jersey law,
extrinsic evidence of context may be considered in determining
ambiguity if "such evidence provides 'objective indicia that, from
the linguistic reference point of the parties, the terms of the
contract are susceptible of different meanings.'" Am. Cyanamid Co.
v. Fermenta Animal Health Co., 54 F.3d 177, 181 (3d Cir. 1995)
(quoting Mellon Bank, N.A. v. Aetna Business Credit, Inc., 619 F.2d
1001, 1011 (3d Cir. 1980)). We must "consider all of the relevant
evidence that will assist in determining the intent and meaning of
the contract." Conway v. 287 Corporate Ctr. Assocs., 901 A.2d 341,
346 (N.J. 2006); see also SmithKline Beecham Corp. v. Rohm & Haas
Co., 89 F.3d 154, 159 (3d Cir. 1996) (stating that New Jersey law
requires "courts [to] interpret a contract considering 'the
objective intent manifested in the language of the contract in
light of the circumstances surrounding the transaction'" (quoting
Dome Petroleum Ltd. v. Employers Mut. Liab. Ins. Co., 767 F.2d 43,
47 (3d Cir. 1985))).
7 Our review of a district court's dismissal of a complaint is likewise de novo. See Román-Oliveras, 655 F.3d at 47 .
-8- A. Breach of Contract 1. The Language Kolbe argues that the first three sentences of Paragraph
4 plainly address hazard insurance and flood insurance separately
-- with hazard insurance covered by the first two sentences and
flood insurance covered by the third -- and that only the amount of
hazard insurance is left to the discretion of the lender. For
convenience, we again reproduce the pertinent language in full:
4. Fire, Flood and Other Hazard Insurance. Borrower shall insure all improvements on the Property, whether now in existence or subsequently erected, against any hazards, casualties, and contingencies, including fire, for which Lender requires insurance. This insurance shall be maintained in the amounts and for the periods that Lender requires. Borrower shall also insure all improvements on the Property, whether now in existence or subsequently erected, against loss by floods to the extent required by the Secretary [of HUD].
Multiple characteristics of the provision suggest that
Kolbe's interpretation is correct. Importantly, the paragraph is
structured to address two different categories of insurance, with
the first and third sentences containing identical introductory
language directing the borrower to insure "all improvements on the
Property, whether now in existence or subsequently erected." The
repetition arguably denotes two parallel statements of coverage,
each establishing a particular coverage requirement for the same
property. The first two sentences also are distinct from the third -9- because they address insurance required by the lender, while the
third sentence addresses insurance required by the Secretary. The
second sentence, referring to "This insurance," is written as a
modification of the first sentence, addressing the required amount
of the previously identified form of insurance. By contrast, the
next sentence, referring to flood coverage, contains its own
specification of amount -- "the extent required by the Secretary."
The view that Paragraph 4 imposes independent
requirements for hazard and flood insurance is lent force by the
title for the paragraph, which breaks out "fire" and "flood" from
all other hazards. Each of those two specifically identified
hazards is then explicitly referenced, separately, in one of the
two parallel sentences. The fact that both "fire" and "flood" are
mentioned in the title, but the "all hazards" sentence refers only
to "fire," further supports the view that the flood coverage was
handled by the separate, linguistically parallel third sentence.
Moreover, the word "also" in the flood-insurance sentence
reinforces the independence of the two requirements by suggesting
a separate, additional obligation -- i.e., in addition to the
hazard insurance that is left to the lender's discretion for most
types of hazards, the debtor must obtain flood insurance in the
requisite amount. Indeed, if the flood-insurance sentence were
meant merely to limit the discretion afforded in the prior
sentence, it arguably would have been framed in direct relation to -10- that sentence. For example, it could have said: "Notwithstanding
any requirements of the Lender, flood insurance must be obtained as
required by the Secretary." The sentence as drafted, however, is
not framed as a qualification on the previous sentence, but as an
independent, further requirement.
Bank of America argues that the first sentence in
Paragraph 4, which applies generally to coverage against "hazards,
casualties, and contingencies," must be understood to include flood
insurance because flooding is embraced by any reasonable
understanding of those terms. Thus, the Bank asserts, the mortgage
contract allows it to demand flood coverage as it chooses pursuant
to the sentence stating that the hazard (or casualty or
contingency) insurance "shall be maintained in the amounts and for
the periods that Lender requires." The third sentence, according
to the Bank, minimally cabins its discretion by requiring flood
insurance at least "to the extent required by the Secretary."
We think appellant has the better argument based on the
language and format of the paragraph. Nevertheless, we acknowledge
that the Bank's interpretation can also be deemed reasonable.
Floods unquestionably are a type of hazard, and they are thus
literally within the scope of the first sentence. Moreover, the
third sentence can be reasonably understood to declare the
borrower's obligation to obtain flood insurance as required by the
NFIA regardless of whether the lender requires any other form of -11- hazard insurance, but not to override the lender's exercise of
discretion to require more.
Because the language is not decisive, we consider what
the available extrinsic evidence tells us about the meaning of the
provision.
2. The Extrinsic Evidence As a preliminary matter, we note that the mortgage and
certain public materials outside the complaint may properly be part
of our inquiry in reviewing the district court's disposition of a
motion to dismiss. See, e.g., Giragosian v. Ryan, 547 F.3d 59, 65
(1st Cir. 2008) (stating that a district court may consider
"documents incorporated by reference [in the complaint], matters of
public record, and other matters susceptible to judicial notice"
without converting a motion to dismiss into a motion for summary
judgment (internal quotation marks omitted) (alteration in
original)). We therefore refer liberally to publicly available HUD
materials.
The debate over the clarity of Paragraph 4 centers on
whether the reference to "any hazards" may reasonably be read to
exclude the serious hazard of flooding. Kolbe argues that flood
damage ordinarily is not covered by standard homeowners' hazard
insurance policies, and that it therefore is reasonable to conclude
that such coverage is excluded from the mortgage contract's hazard
insurance requirement. The Bank responds that the absence of any -12- explicit exclusion for flood coverage in the "any hazards" sentence
is the best evidence that flooding is a hazard within the meaning
of that sentence.
Kolbe's view is advanced by the distinctive treatment
routinely given to flood insurance by HUD, the agency responsible
for FHA programs. Kolbe's mortgage contract contains standard HUD
language specifying the mortgagor's insurance obligations.8
Appellant points out that HUD's handbook for the "Administration of
Insured Home Mortgages" treats hazard insurance and flood insurance
separately. For example, in a list of items linked to a home sale
that must be escrowed, hazard insurance is listed as the first item
and flood insurance is listed as the sixth item. See HUD Handbook
4330.1, ch. 2, § 2-1(D), available at
http://portal.hud.gov/hudportal/HUD?src=/program_offices/administ
ration/hudclips/handbooks/hsgh/4330.1 (last visited Sept. 18,
2012). The HUD handbook also contains a section labeled "Payment
of Bills and Taxes from Escrow Accounts" that lists the two types
of coverage separately. See id. ch. 2, § 2-8(D) (Hazard Insurance)
& (E) (Flood Insurance); see also id. at § 2-11(E) (separately
listing "Dwelling Insurance," "Flood Insurance," and "Homeowner's
Policies" under "Types of Coverage"). Similarly, HUD's sample
settlement statement for a home purchase separately itemizes 8 Paragraph 4 is one of sixteen "uniform covenants" included in the FHA Model Mortgage Form for single-family homes. See FHA Single Family Origination Handbook 4165.1, App'x II, supra.
-13- "Hazard Insurance Premium" on Line 903 and "Flood Insurance" on
Line 904. See "Buying Your Home" (June 1997), Section III,
a v a i l a b l e a t
http://portal.hud.gov/hudportal/documents/huddoc?id=DOC_12893.pdf
(last visited Sept. 18, 2012).
HUD's practice of treating flood coverage separately
reflects Congress's specific concern about such insurance, which
led to the enactment of the NFIA in 1968. Following years of major
floods that required "unforeseen disaster relief measures and . . .
placed an increasing burden on the Nation's resources," Congress
identified a widespread gap in private flood insurance coverage.
42 U.S.C. § 4001 (a); see also H.R. Rep. No. 90-1585 (1968),
reprinted in 1968 U.S.C.C.A.N. 2873, 2966-2967 (noting that
"[h]eavy losses over the years from hurricanes in the coastal areas
and from storms in inland areas of the Nation dramatize the lack of
insurance protection against flood damage"). The legislators found
that it was "uneconomic" for private insurers to make flood
insurance available "on reasonable terms and conditions,"
42 U.S.C. § 4001 (b)(1), and they sought to bridge the gap through
a cooperative program between the federal government and the
insurance industry, id. § 4001(b)(2).9 Thus, in effect, Congress 9 Congress anticipated that the National Flood Insurance Program ("NFIP") authorized by the NFIA would rely on a pool of insurance companies "to assume a reasonable proportion of responsibility for the adjustment and payment of claims for losses." 42 U.S.C. § 4051 (a)(2); see also id. § 4011 (authorizing -14- found that floods were not customarily among the hazards protected
by standard homeowners' insurance policies. See Mitchell F.
Crusto, The Katrina Fund: Repairing Breaches in Gulf Coast
Insurance Levees, 43 Harv. J. on Legis. 329 , 335 (2006) ("The
insurance industry has generally excluded flood damage in a
homeowners policy because flood insurance is not commercially
viable."); US Gov't Accountability Office, GAO 07-1078, National
Flood Insurance Program: FEMA's [Federal Emergency Management
Agency] Management and Oversight of Payments for Insurance Company
Services Should be Improved, at 8 (2007) (noting that "flooding is
generally excluded from homeowner policies that typically cover
damage from other losses, such as wind, fire, and theft").10
the program). Federal funds would subsidize the program. Id.
§§ 4054(a) (directing the Administrator of the Federal Emergency Management Agency to make periodic payments to the pool to ensure that "flood insurance [is] available on reasonable terms and conditions"); 4055(a) (authorizing reinsurance provided by the government for losses in excess of the pool's assumption of responsibility); see also Suopys v. Omaha Prop. & Cas., 404 F.3d 805, 807 (3d Cir. 2005) (noting that "[t]he NFIP is underwritten by the United States Treasury in order to provide flood insurance below actuarial rates"). 10 HUD also recognizes the standard industry practice in guidance about flood insurance requirements that is provided on its website:
Generally, homeowner and other property casualty insurance policies do not provide coverage for potential financial loss that may be caused by flooding damage. Many of the private insurance companies are now marketing policies offered by the National Flood Insurance Program along with their own property casualty insurance policies.
-15- HUD's practice of treating flood insurance independently
is pertinent to our interpretation of Paragraph 4 of the FHA's
model language, see Pacifico v. Pacifico, 920 A.2d 73, 78 (N.J.
2007) (noting that the terms of a contract are to be examined "in
light of the common usage and custom"); Kearny PBA Local No. 21 v.
Town of Kearny, 405 A.2d 393, 400 (N.J. 1979) (listing custom and
usage among the "interpretative devices" for discovering
contractual intent), and Kolbe's interpretation has particular
force where, as here, the mortgage separately addresses flood-
insurance coverage. By contrast, if there were no explicit
reference to flooding as a specific harm requiring insurance
coverage, the assertion that flooding is not embraced by a
reference to "any hazards" would be considerably less potent. That
was the situation in Custer v. Homeside Lending, Inc., 858 So.2d
233 (Ala. 2003), on which the district court relied in rejecting
the ambiguity of the language in Kolbe's mortgage.11 The explicit
http://portal.hud.gov/hudportal/HUD?src=/program_offices/comm_pla nning/environment/review/qa/floodinsurance (last visited Sept. 18, 2012). 11 The comparable provision in Custer stated:
"7. That [the Mortgagor] will keep the improvements now existing or hereafter erected on the mortgaged property, insured as may be required from time to time by the Mortgagee against loss by fire and other hazards, casualties and contingencies in such amounts and for such periods as may be required by the Mortgagee and will pay promptly, when due, any premiums on such insurance provision for payment of which has not been made hereinbefore."
-16- attention to flood insurance in Kolbe's mortgage materially
distinguishes that case from this one.
The Bank, however, reasonably asserts that it makes no
sense to read floods out of the "any hazards" sentence because it
would be unreasonable to bar a mortgage provider from requiring
more than the limited amount of insurance required by federal law,
i.e., the amount of the outstanding loan balance. It argues that
lenders have an interest in ensuring the long-term performance of
mortgage loans by protecting the replacement value of the property,
as it sought to do in this instance. It cites FEMA guidelines
advising lenders to require replacement-value insurance. See Fed.
Emergency Mgmt. Agency, National Flood Insurance Program: Mandatory
Purchase of Flood Insurance Guidelines 27-28 (2007), available at
http://www.fema.gov/library/viewRecord.do?id=2954 (last visited
Sept. 18, 2012). Interagency guidance makes explicit that lenders
may demand more flood insurance coverage than is required by law,
stating that "[e]ach lender has the responsibility to tailor its
own flood insurance policies and procedures to suit its business
needs and protect its ongoing interest in the collateral." 74 Fed.
Reg. 35914 , 35936 (July 21, 2009), 2009 WL 2143410 (F.R.) (Question
16);12 see also Notice, Loans in Areas Having Special Flood Hazards,
Custer, 858 So.2d at 237 (emphasis in original). 12 The FHA is not one of the agencies that issued the guidance. They were: Office of the Comptroller of the Currency, Treasury; the Board of Governors of the Federal Reserve System; the Federal -17- 76 Fed. Reg. 64175 , 64182 (Oct. 17, 2011) (Question 9) (noting
that, "[i]n cases involving certain residential . . . properties,
insurance policies should be written to, and the insurance loss
payout would be the equivalent of, [replacement cost]").
We acknowledge that lenders may have good reason to
require full replacement coverage. Nonetheless, in mandating
minimum coverage in an amount "equal to the outstanding principal
balance of the loan," 42 U.S.C. § 4012a(b)(1), Congress in the NFIA
appears to have incorporated an assumption that, at times, a more
limited amount of flood insurance may be reasonable and
appropriate. The view that the amount of mandatory insurance
should be kept to a minimum also is reflected in the insurance
coverage section of HUD's Handbook, which provides that "[t]he
mortgagee may not insist on more coverage than is necessary to
protect its investment." HUD Handbook 4330.1, ch. 2, § 2-11(B),
supra.13 Indeed, it is plausible that the FHA, which prescribes
Paragraph 4 as a "uniform convenant[] for national use," App'x at
31 (Kolbe mortgage), would have sought to balance the need for
Deposit Insurance Corporation; the Office of Thrift Supervision, Treasury; the Farm Credit Administration, and the National Credit Union Administration. 13 Of course, this statement may not mean that the insurance should be limited to the amount of the outstanding balance because, as discussed above, a lender may deem replacement-value coverage "necessary to protect its investment."
-18- privately funded disaster relief with a concern that insurance
costs not become a barrier to home ownership. HUD's mission,
carried out through the FHA and other programs, is in part "to
create strong, sustainable, inclusive communities and quality
affordable homes for all." See HUD Mission,
http://portal.hud.gov/hudportal/HUD?src=/about/mission (last
visited Sept. 18, 2012). From the perspective of facilitating
"affordable homes," Paragraph 4 as construed by Kolbe could
reasonably be understood to reflect a policy choice to cap
mandatory flood insurance at the amount of the outstanding loan
balance.14 See generally S. Rep. No. 87-281 (1961), reprinted in
1961 U.S.C.C.A.N. 1923, 1925-26 (discussing amendments to the
National Housing Act of 1934 ("NHA") that, inter alia, created "a
new FHA mortgage insurance program" to further "the national
housing policy of 'a decent home and suitable living environment
for every American family'"); Cienega Gardens v. United States, 503
F.3d 1266, 1270 (Fed. Cir. 2007) (noting that the 1961 amendments
were designed to "'meet[] the housing needs of moderate-income
families'" (quoting S. Rep. No. 87-281, reprinted in 1961
U.S.C.C.A.N. at 1926)).
14 Indeed, the model Paragraph 4 used in Kolbe's FHA mortgage does not mandate any insurance for hazards other than floods, as it leaves any such requirement to the lender's discretion. See HUD Handbook 4330.1, ch. 2, § 2-8(D), supra ("While HUD does not require mortgagors to carry hazard insurance, the mortgage does permit mortgagees to require it.").
-19- The dissent invokes the industry practice of limiting
"all-risk" policies by means of express flood-exclusion provisions
to argue that, absent such an exclusion in the FHA model mortgage,
"any hazards" in the first sentence of Paragraph 4 can only
reasonably be read to include flooding. That view, however,
reflects the dissent's basic flaw of ignoring the reasonable
arguments in Kolbe's favor. It is plausible that HUD responded to
the standard industry practice of treating floods as a distinct
hazard by developing a mortgage document that deals with flood
coverage separately from the coverage for other hazards. Indeed,
as discussed above, the repetitive format of the "any hazards" and
flood-insurance sentences in Paragraph 4 suggests parallel,
independent obligations. Hence, contrary to the dissent's
assertion, the general industry practice is no more helpful to the
Bank's position than it is to Kolbe's.15 The extrinsic evidence thus leaves us in much the same
place as our examination of Paragraph 4's text and structure. The
HUD documents showing that the agency routinely treats hazard and
flood insurance independently are persuasive evidence in support of
Kolbe's assertion that Paragraph 4 separately addresses the two
types of insurance and fixes the required amount of flood insurance 15 It bears repeating that we are reviewing the grant of a motion to dismiss. The Bank will have the opportunity to develop a record in support of its position and, if appropriate, to seek summary judgment.
-20- at the statutory minimum amount. At the same time, however, the
FEMA guidelines recommending replacement value coverage support the
Bank's view that Paragraph 4 is not reasonably construed to prevent
lenders from fully protecting their investments and, hence, must be
read to give the lender discretion to increase the requirement
above the statutory minimum.
The question, of course, is not what amount of flood
insurance a lender reasonably could require, but what this
particular HUD mortgage provision in fact permits the lender to
demand. See Hofstetter v. Chase Home Fin., LLC, 751 F. Supp. 2d
1116 , 1127 n.3 (N.D. Cal. 2010) ("Simply because an agency
recommends that lenders maintain a certain amount of flood
insurance coverage does not mean that lenders have carte blanche to
do so without regard to the terms of their loan agreements with
borrowers."). As to that question, we conclude that a rational
jury could construe Paragraph 4 in favor of either Kolbe or the
Bank. Though the text of Paragraph 4 and the extrinsic evidence
both provide strong support for Kolbe's interpretation, his reading
is not the only reasonable one.16 See Morris v. Wells Fargo Bank,
N.A., No. 2:11-cv-00474 (W.D. Pa. Sept. 7,2012) (denying motion to
dismiss breach of contract claim involving same language) (stating 16 Indeed, the dissent plausibly marshals support for the Bank's interpretation of the mortgage language. It fails, however, to give comparable respect to the factors that favor Kolbe's interpretation.
-21- that, "[a]t the very least, plaintiff's interpretation is
tenable"); Wulf v. Bank of America, 798 F. Supp. 2d 586, 588 (E.D.
Pa. 2011) (same); Skansgaard v. Bank of America, No. C11-988 RJB,
slip op. at 4 (W.D. Wash. Oct. 13, 2011) (same). Kolbe has
therefore stated a plausible breach of contract claim, and, hence,
the district court erred in dismissing his complaint on the ground
that the mortgage unambiguously permitted the Bank to demand the
additional $46,000 in coverage. See Ocasio-Hernández v. Fortuño-
Burset, 640 F.3d 1, 12 (1st Cir. 2011) (holding that "an adequate
complaint must provide fair notice to the defendants and state a
facially plausible legal claim" (citing Ashcroft v. Iqbal, 556 U.S.
662 (2009), and Bell Atlantic Corp. v. Twombly, 550 U.S. 544
(2007)).17
B. The Covenant of Good Faith and Fair Dealing Kolbe alleges that the defendants acted in bad faith and
consequently breached the implied covenant of good faith and fair 17 Kolbe argues that any ambiguity in the mortgage should be construed against the Bank as the "drafter" of the agreement. The Bank argues in response that the doctrine giving the advantage to the non-drafting party in a dispute over language does not apply where the language at issue is prescribed by law. See Restatement (Second) of Contracts § 206(b) ("The rule that language is interpreted against the party who chose it has no direct application to cases where the language is prescribed by law, as is sometimes true with respect to insurance policies, bills of lading and other standardized documents."). Kolbe acknowledges that the "FHA required that the Mortgage Agreement conform to its requirements," Compl. ¶ 18, and we thus reject the doctrine as a basis for judgment against the Bank at this stage of the case. Kolbe remains free to re-argue the issue as warranted upon further development of the facts.
-22- dealing by demanding flood insurance in an amount in excess of the
coverage required by his mortgage. The covenant, implied in every
contract in New Jersey, imposes a duty on each party to refrain
from "'destroying or injuring the right of the other party to
receive the fruits of the contract.'" Sons of Thunder, Inc. v.
Borden, Inc., 690 A.2d 575, 587 (N.J. 1997) (quoting Palisades
Props., Inc. v. Brunetti, 207 A.2d 522, 531 (N.J. 1965)); see also
Kalogeras v. 239 Broad Ave., L.L.C., 997 A.2d 943, 953 (N.J. 2010);
Restatement (Second) of Contracts § 205 (1981) ("Every contract
imposes upon each party a duty of good faith and fair dealing in
its performance and its enforcement.").
The New Jersey Supreme Court has described good faith
conduct as "conduct that does not 'violate community standards of
decency, fairness or reasonableness,'" Brunswick Hills Racquet
Club, Inc. v. Route 18 Shopping Ctr. Assocs., 864 A.2d 387, 395
(N.J. 2005) (internal quotation mark omitted) (quoting Restatement
(Second) of Contracts § 205 cmt. a), and that is "'consisten[t]
with the justified expectations of the other party,'" Wilson v.
Amerada Hess Corp., 773 A.2d 1121, 1126 (N.J. 2001) (quoting
Restatement (Second) of Contracts § 205 cmt. a). In New Jersey, a
showing of "'bad motive or intention' is vital to an action for
breach of the covenant." Brunswick Hills Raquet Club, 864 A.2d at
225 (quoting Wilson, 773 A.2d at 1130 ).
-23- The Bank asserts that no jury could find that the Bank
acted in bad faith by taking the objectively reasonable step of
requiring insurance in the amount recommended by FEMA. We agree
that, given the ambiguity in Paragraph 4, requiring replacement-
value coverage would on its own fall short of demonstrating bad
faith. Kolbe's claim, however, does not rest solely on the demand
for increased coverage. The Bank warned Kolbe that if he failed to
purchase additional coverage, force-placed insurance would be
obtained, possibly through entities related to Bank of America, at
a premium that "may be more expensive and will likely provide less
coverage than . . . you can obtain on your own." App'x at 43
(Notice to Kolbe, Oct. 18, 2009).
This ultimatum could constitute bad faith under either of
two scenarios. The first would be if the Bank, notwithstanding our
conclusion that Paragraph 4 is ambiguous, had in fact believed that
the mortgage required flood insurance coverage only in the amount
of the outstanding principal balance of the mortgage (or $250,000,
if that were the lower amount) and, hence, did not authorize the
Bank's demand for additional coverage at additional expense to the
borrower. Evidence that the Bank made the demand despite this
belief, so that it might have the opportunity to gain financially
from the purchase of insurance through its related entities, would
plainly suggest the "bad motive or intention" that is at the core
of a breach of the implied covenant. See Brunswick Hills Raquet -24- Club, 864 A.2d at 225 . A finding of bad faith also would be
supportable if the Bank had recognized the ambiguity in Paragraph
4 and, instead of acting out of concern for protecting its security,
had seized upon the ambiguity as a money-making opportunity. Again,
a decision to demand additional insurance for the purpose of
generating business for its affiliated insurance companies, and
thereby increase Bank profits, would reflect the improper motive
necessary to demonstrate a breach of the covenant of good faith and
good dealing.
We conclude that the allegations plausibly support such
a contention of improper motivation: Kolbe alleges that the Bank
demanded flood insurance in excess of his obligations under the
contract, see Compl. ¶¶ 13, 25-26, 32,18 that it did so in bad 18 These paragraphs allege, in pertinent part, as follows:
13. Defendants have a nationwide policy and practice of requiring mortgagors of mortgages on real estate located in geographic areas designated by the United States government as having "special flood hazards" to maintain flood insurance coverage in an amount equal to the lesser of an amount established by Defendants or the maximum flood insurance coverage available under the National Flood Insurance Act of 1968 . . . . Defendants apply and enforce Defendants' Flood Insurance Coverage Requirement even if it exceeds the mortgagor's flood insurance coverage obligations and Defendant BAC Home Loans' flood insurance rights under the mortgage agreements.
25. [P]ursuant to the . . . provision of the Mortgage Agreement and the applicable FHA regulations, Plaintiff was required to maintain flood insurance coverage for the Property in an amount equal to the lesser of the outstanding balance on the Loan (less -25- faith, id. ¶ 55,19 and that the Bank or its related entities would
profit through the purchase of force-placed insurance, id. ¶¶ 15,
16.20 These allegations, in effect, amount to a claim that the estimated land costs) or the $250,000 maximum flood insurance available under the Flood Insurance Act.
26. At all times . . . Plaintiff has maintained flood insurance coverage on the Property in excess of the outstanding balance of the Loan . . . . That flood insurance coverage was greater than the amount of flood insurance that Plaintiff was contractually obligated to maintain on the Property pursuant to the Mortgage Agreement and the above-referenced applicable FHA regulations.
32. Defendants' requirement that Plaintiff purchase additional flood insurance was neither required by, nor permitted by, the Mortgage Agreement. . . . [T]he Mortgage Agreement requires Plaintiff to maintain flood insurance coverage of at least the outstanding balance of the Loan less estimated land costs. Plaintiff was already maintaining this level of flood insurance coverage on the Property when the Defendants sent him the October 18 and November 16, 2009 letters. Accordingly, Plaintiff was fully satisfying his flood insurance coverage obligation under the Mortgage Agreement and fully fulfilling the Defendant BAC Home Loans' flood insurance coverage rights under the Mortgage Agreement. 19 Paragraph 55 alleges:
By requiring Plaintiff and the Class to maintain and pay for flood insurance coverage in excess of the coverage required by their mortgage agreements, Defendants acted in bad faith and breached the implied covenant of good faith and fair dealing contained in the mortgage agreements. 20 These paragraphs allege:
15. Defendants enforce Defendants' Flood Insurance Coverage Requirement by demanding that the mortgagors obtain the amount of flood insurance coverage required by Defendants. If the mortgagors fail to comply with -26- Bank's motivation for demanding additional flood insurance coverage
was to increase corporate profits by funneling new coverage to its
own affiliates.21 See, e.g., Abels v. JPMorgan Chase Bank, N.A., 678 F. Supp. 2d 1273, 1276, 1278-79 (S.D. Fla. 2009) (declining to
dismiss claim alleging breach of implied covenant where plaintiffs
asserted that defendant "engaged in self-dealing by purchasing
insurance from one of its own affiliates"); cf. Artuso v. Vertex
Pharm., Inc., 637 F.3d 1, 9 (1st Cir. 2011) (holding that
"plaintiff's implied covenant claims founder because his complaint
contains only a threadbare allegation that 'the defendant terminated Defendants' demand, Defendants purchase flood insurance coverage so that the total insurance coverage on the real estate will meet Defendants' Flood Insurance Coverage Requirement. Defendants then charge the mortgagors for the cost of that additional insurance by either deducting the insurance premiums from the escrow accounts maintained by the mortgagors with Defendant BAC Home Loans or by increasing the mortgagors' monthly mortgage payments.
16. Defendants or their corporate subsidiaries or affiliates profit when Defendants buy insurance for mortgagors. Defendants often purchase the insurance from Defendants' own affiliated insurance companies, including Defendant Balboa, and/or place the insurance through Defendants' own affiliated insurance brokers. Defendants' affiliated insurance brokers receive commissions on these insurance transactions and Defendants' affiliated insurance companies, including Balboa, receive the insurance premiums involuntarily paid by the mortgagors. 21 Appellant argues that this alleged self-dealing would breach the implied covenant even if the mortgage gave the Bank the authority to require increased amounts of flood insurance.
-27- [him] in bad faith . . . unaccompanied by any factual allegations
that might give rise to an inference of bad-faith conduct").22 The Bank contends that such a self-dealing claim fails as
a matter of law because Kolbe responded to the Bank's ultimatum by
purchasing the insurance himself, and the Bank therefore did not
benefit from Kolbe's acquisition of additional insurance. The Bank
cites no cases in support of its implicit contention that bad-faith
conduct designed to provide an opportunity for self-dealing cannot
constitute a breach of the implied covenant of good faith and fair
dealing under New Jersey law. Kolbe's decision under duress to
avoid the higher cost of force-placed insurance would seem an
inadequate defense if the Bank's motivation were improper. In any
event, in the absence of developed argument from the Bank, no more
needs to be said on this issue at this early stage of the case.
We thus conclude that the complaint alleges sufficient
facts to establish a breach of the covenant of good faith and fair
dealing that is "'plausible on its face,'" Iqbal, 556 U.S. at 678
(quoting Twombly, 550 U.S. at 570 ). Hence, the claim should not
have been dismissed.
22 The equivalent allegations in the other flood insurance case we decide today, Lass v. Bank of America, N.A., No. 11-2037, are more explicit. The plaintiff there alleged that the Bank had breached the covenant of good faith and fair dealing by, inter alia, "charging borrowers sham 'costs' for flood insurance that did not reflect the true cost to Bank of America because a portion of such 'costs' were retained by Bank of America and/or its affiliates (or kicked back to them) as commissions or 'other compensation.'" Compl. ¶ 75, App'x at 45.
-28- III.
Defendants argue that the district court's judgment in
favor of Balboa should be affirmed even if the complaint is
reinstated against Bank of America. We agree. Balboa's alleged
involvement in the matters underlying Kolbe's lawsuit was limited
to preparing and sending the letters notifying Kolbe that he needed
to purchase additional flood insurance. See Compl. ¶ 29. Those
letters were sent on the letterhead of the Bank's predecessor, BAC
Home Loans Servicing, LP. The complaint is devoid of allegations
showing a contractual relationship between Kolbe and Balboa, and
Kolbe's bald assertion that Balboa "acted on its own behalf" in "all
of the actions described herein," id. ¶ 21, is inadequate to state
a plausible claim against the insurer for breach of contract or
breach of the implied covenant of good faith and fair dealing.23
Hence, we affirm dismissal of the complaint against Balboa.
IV.
For the foregoing reasons, the judgment of the district
court is affirmed in part, vacated in part, and remanded for further
proceedings consistent with this opinion. Costs are awarded to the
appellant.
So ordered.
23 Of course, the allegations concerning Balboa's role in providing force-placed insurance at the Bank's behest remain relevant to the implied covenant claim against the Bank.
-29- – Dissenting Opinion Follows -- -30- BOUDIN, Circuit Judge, dissenting. On October 6, 2008,
the plaintiff-appellant Stanley Kolbe took out a $197,437 loan
secured by a mortgage on Kolbe's home in Atlantic City, New Jersey,
in an area designated by the government as subject to flooding. The
mortgage was guaranteed by an agency within the Department of
Housing and Urban Development ("HUD"), and as required, the mortgage
used a standard form that had been approved by HUD, 24 C.F.R. §
200.80 (2012). The mortgage contained the following provision:
4. Fire, Flood and Other Hazard Insurance. Borrower shall insure all improvements on the Property, whether now in existence or subsequently erected, against any hazards, casualties, and contingencies, including fire, for which Lender requires insurance. This insurance shall be maintained in the amounts and for the periods that Lender requires. Borrower shall also insure all improvements on the Property, whether now in existence or subsequently erected, against loss by floods to the extent required by the Secretary [of HUD].
The first two sentences, referring to "any hazards,
casualties, and contingencies," empower the lender to set the
"amounts and periods" of insurance for all such threats. The third
sentence reflects a requirement imposed by the government under a
federal program by which it subsidizes flood insurance in flood
prone areas: in aid of that program, lenders are restricted in
making loans unless the borrower agrees to maintain flood insurance
in the minimum amounts set by the government regardless of whether
the lender independently requires flood insurance. 42 U.S.C. §§
4012 (c), 4012a(b)(1) (2006).
-31- When Kolbe's original mortgage holder went bankrupt in
2009, the mortgage passed into the hands of entities associated with
Bank of America (and for convenience we refer only to that bank).
Within a couple of months the bank wrote to Kolbe requiring that he
purchase an additional $46,000 in flood insurance. The letters
advised that if he did not purchase such insurance within a set
period, the bank would purchase it for him and charge him for the
cost but that this might well be more expensive than if he obtained
the insurance on his own behalf.
Kolbe complied, purchasing the insurance out of an escrow
account maintained on his behalf by the bank for insurance and
similar purposes, and not long after filed the current class action
in federal district court. His complaint, alleging breach of
contract and breach of the implied covenant of good faith and fair
dealing, claimed that it was unlawful for the bank to require flood
insurance in any amount exceeding that required by the government
under the flood insurance program already mentioned and reflected
in the third sentence of paragraph quoted above.
The district court, without certifying a class, granted
the bank's motion to dismiss. Fed. R. Civ. P. 12(b)(6). The court
found that the original loan agreement clearly permitted the bank
to require more insurance for "any hazard," the Secretary of HUD's
flood insurance requirement reflecting merely a minimum imposed by
the government; and the court ruled that no facts alleged in the -32- complaint about the bank's motive, or the additional insurance
required by the bank, impugned the bank's good faith. Kolbe v. BAC
Home Loans Servicing, L.P., No. 11-10312-NMG, 2011 WL 3665394 (D.
Mass. Aug. 18, 2011). This appeal followed.
The insurance required by the government, under the third
sentence of the above quoted paragraph 4 in the mortgage, equated
to the outstanding unpaid balance on the loan, i.e., $197,437 less
whatever payments Kolbe had already made to reduce the principal
balance. The additional $46,000 requested by the bank apparently
aimed to raise the total insurance to the approximate replacement
cost of Kolbe's house if it were destroyed in a flood--a familiar
although not invariable practice in mortgage lending and reflected
in government guidance by the Federal Emergency Management Agency.24 The bank's interest is obvious enough: it seeks not merely
repayment of the outstanding balance but the maintenance of a loan
on which it earns the designated interest for the period agreed to--
a goal served by providing funds to restore a damaged house that
might otherwise be abandoned. Further, despite the mortgage and any 24 National Flood Insurance Program: Mandatory Purchase of Flood I n s u r a n c e G u i d e l i n e s 2 7 ( 2 0 0 7 ) , http://www.fema.gov/library/viewRecord.do?id=2954. Replacement cost insurance has been endorsed as necessary to prevent "underinsurance," whereby property owners are left with insufficient resources to rebuild their property in the wake of a catastrophe. See generally Wells, Insuring to Value: Meeting a Critical Need (2d ed. 2007); Klein, When Enough Is Not Enough: Correcting Market Inefficiencies in the Purchase and Sale of Residential Property Insurance, 18 Va. J. Soc. Pol'y & L. 345
(2011).
-33- clause in the insurance contract entitling the lender to insurance
proceeds, other claims, such as priority tax claims, may supercede
the bank's own right to insurance proceeds and leave it without full
coverage for the balance due. N.J. Stat. Ann. § 54:5-9 (West 2012).
See generally Alexander, Tax Liens, Tax Sales, and Due Process, 75
Ind. L.J. 747 , 770-71 & nn. 129-130 (2000).
The first two sentences of the relevant paragraph of the
mortgage agreement (block quoted above) unambiguously give the bank
the right to require more flood insurance by empowering it to
require insurance in the amount it specifies for "any hazards." A
flood qualifies as a hazard, commonly defined as "an unavoidable
danger or risk, even though often foreseeable." The Random House
Dictionary of the English Language 879 (2d ed. unabridged 1987).
The third sentence is directed to what the government sets as a
minimum amount of flood insurance for its own reasons and neither
qualifies nor contradicts the right of the bank--explicitly
reserved--to set a different amount that is higher than the
government minimum.
Kolbe says that because the third sentence specifically
deals with flood insurance, this specific provision should
implicitly limit the first two sentences to exclude floods. But a
specific provision trumps a general provision only when the two are
in conflict, so it is necessary to disregard or limit one or the
other. See Farnsworth, 2 Farnsworth on Contracts § 7.11, at 297 (3d -34- ed. 2004). Here, the two provisions are consistent: one lists the
bank's requirements, and the other lists the government's
requirements and, since they are both minimum requirements, both can
be met by flood insurance in the amount of the higher requirement.
Relatedly, Kolbe asserts that if the first two sentences
are read to include floods, the third sentence will be rendered
meaningless surplusage, a result that should be avoided because the
third sentence uses the word "also." But this too is false; HUD's
requirement applies even if the lender requires less or no flood
insurance, and the reference to HUD's requirements was specifically
required by federal law, see 24 C.F.R. § 203 .16a(a)(2), which is
presumably why they were made the subject of a separate sentence.
Without some such warning, the bank would itself be subject to
monetary penalties under the flood insurance regime. 42 U.S.C. §
4012a(f)(2).
Kolbe argues that the phrase "any hazards" should be read
to exclude floods because in the insurance industry, hazard
insurance is traditionally seen as a category separate from flood
insurance. The contention rests on a confusion about industry
practice. Many homeowners' hazard insurance policies, known as
"all-risk" policies, cover against all physical risks unless
specifically excluded, Thomas & Randall, New Appleman on Insurance
Law § 41.02[1][a], at 41-15, § 41.02[1][a], at 41-15 (library ed.
2011), and then contain an express "flood exclusion" provision that -35- excludes flooding and water damage from coverage, id. ch. 43, at 43-
2, 43-14.
Thus, the standard all-risk policy does treat floods as
a hazard but excludes it from the policy as a hazard that the policy
does not choose to insure. Consider, for example, typical language
of a flood exclusion:
We will not pay for loss or damage caused directly or indirectly by any of the following. Such loss or damage is excluded regardless of any other cause or event that contributes concurrently or in any sequence to the loss. . . . . . . . Water . . . Flood, surface water, waves, tides, tidal waves, overflow of any body of water, or their spray, all whether driven by wind or not . . .
In re Katrina Canal Breaches Litig., 495 F.3d 191, 199 (5th Cir.
2007), cert. denied, 552 U.S. 1182 (2008) (quoting policy language).
In other words, the standard policy excludes flood
insurance, and relegates the insured to seek special insurance for
floods, because the policy explicitly says that floods are not
covered by the policy. By contrast, nothing in the loan agreement
says that the bank's authority to fix the amount of insurance for
"any hazards" excludes floods. The reference to standard hazard
policies, which do contain such an exclusion, is helpful to the bank
and not to Kolbe--by confirming that "hazard" includes "flood"
unless expressly excluded--as if any such help were needed.
-36- Similarly, while some HUD documents list "hazard
insurance" and "flood insurance" separately,25 this merely reflects
the reality that because of the express exclusions in all-risk
policies, a homeowner who wants flood insurance will have to obtain
it separately. But the fact that a separate policy must be
purchased is irrelevant: the mortgage holder has an explicit right
to require increased insurance for "any" hazard regardless of how
the policy for the hazard in question is packaged or procured. In
fact, both the statute creating the federal flood insurance program
and a handbook from the Federal Emergency Management Agency refer
to "special flood hazards." 42 U.S.C. § 4012a(a); Compl. ex. 2, at
4.
Turning to the good faith count, the governing law in New
Jersey requires proof of bad motive for a claim of breach of the
implied covenant. Wilson v. Amerada Hess Corp., 773 A.2d 1121, 1130
(N.J. 2001). Kolbe's main position in the district court was that
the contract by its terms limits the bank to the amount of flood
insurance required by the federal government, so anything more is 25 For example, HUD's handbook on insured mortgages lists items that must be included in an escrow account, including "hazard insurance" and "flood insurance premiums." HUD Handbook 4330.1, c h . 2 , § 2 - 1 ( D ) , http://portal.hud.gov/hudportal/documents/huddoc?id=43301c2HSGH.p df. Similarly, HUD's guide brochure on settlement costs related to home purchases lists "Hazard Insurance Premium" and "Flood Insurance" as separate settlement costs. U.S. Dept. of Housing and Urban Dev., Buying Your Home: Settlement Costs and Helpful Information 16 (June 1997), available at http://portal.hud.gov/hudportal/documents/huddoc?id=DOC_12893.pdf.
-37- necessarily an act of bad faith. This claim depends on the premise
that Bank of America breached the contract, which as discussed
above, is self-evidently wrong.
On appeal, Kolbe now suggests that "the only reason
Defendants demanded additional flood insurance was an improper
effort to self-deal . . . collecting for [them]sel[ves] or [their]
affiliates insurance brokerage commissions and excessive premiums."
Appellants' Br. at 14-15. The complaint contains no such allegation
and so any such claim is forfeit. In re New Motor Vehicles Canadian
Exp. Antitrust Litig., 533 F.3d 1, 5-6 (1st Cir. 2008). Anyway, as
already noted, the bank has self-evident commercial reasons for
wanting a margin of protection over and above the unpaid principal
balance and it asked Kolbe to buy the insurance himself.
This appeal calls for little more than a per curiam
affirmance of a plainly correct disposition by the district court.
It is one thing to read ambiguous language in favor of the borrower;
it is quite another to disregard clear language that has only one
sensible reading supported by salient practical reasons for why that
reading was intended. Language of the same ilk appears to be common
in loan agreements. To let this case proceed will be the source of
great mischief.
-38-
How later courts describe this case
Explanatory parentheticals written by citing courts — 22 in all; the most informative distinct ones are shown.
-
(holding that allegation that bank purchased excess flood insurance at the homeowner's expense to generate commissions stated a breach of good faith claim under Massachusetts law)
-
(holding that a plaintiff may "plead alternative and even inconsistent legal theories, such as breach of contract and unjust enrichment, even if Plaintiffs only can recover under one of these theories")
-
(holding that ambiguous contract provisions foreclose dismissal of complaint)
-
(stating that although “damages for breach of contract and unjust enrichment are mutually exclusive . . . it is accepted practice to pursue both theories at the pleading stage”)
-
(reversing the judgement that a claim of unjust enrichment should be dismissed based on interpretation of the express contract)
-
(reinstating a breach of contract claim because an ambiguity in contract language meant the plaintiff's construction of the language was not properly deemed unreasonable at the motion to dismiss stage)
-
(pointing to Gilmore as affirming a “well established principle” of law)
-
(under Massachusetts law, "when the circumstances are appropriate, 'instruments deriving from a given transaction shall be read together' ")
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